AI Customer Service Held My Refund Hostage for 6 Months

A customer returned a defective laptop. The AI customer service acknowledged the return but never processed the refund.

It started like any other day. Then AI decided to ruin it. This is a real story from a real person who trusted automation and got burned.

First, never trust AI with anything that matters. Second, document everything. Third, complain loudly on social media.

Frequently Asked Questions

Can I sue an AI company? Yes, but it's hard. Most terms of service include arbitration clauses.

Are AI failures becoming more common? Yes. 2025-2026 saw a 340% increase in reported incidents.