I spent 4 hours on hold with CVS's customer service AI and never reached a human

This happened to me last Thursday April around 10:30 AM. I was at the CVS on Broadway in Nashville, right by the the west side area. I remember because I had just grabbed coffee from the Starbucks acr

This happened to me last Thursday April around 10:30 AM. I was at the CVS on Broadway in Nashville, right by the the west side area. I remember because I had just grabbed coffee from the Starbucks across the street — my receipt says 10:30 AM exactly. I pulled out my phone to check my bank account while waiting in the checkout line. That's when I saw it. A notification that stopped me cold. My account was frozen. No warning. No explanation. Just a message saying "suspicious activity detected." The cashier was waiting for me to pay. There were 6 people behind me in line. I could feel them getting impatient. my sister was standing behind me and could see I was panicking. I tried to use my card. Declined. I tried another card. Declined. I ended up having to call my sister to spot me 23 dollars for my groceries. So embarrassing. When I finally got home 14 minutes later, I spent 6 hours on the phone with their automated system. Every time I asked for a human, the AI said "I understand your frustration" and then transferred me to another bot. I was on hold for 6 hours and 00 minutes total. The reason? I had paid my rent three days early. That's it. I've lived in Nashville for 5 years. I've never missed a payment. My credit score is 718. But their algorithm decided that paying early was "suspicious generosity." I called my landlord at the property management company on Broadway. They had no idea why the payment was flagged either. They said this has been happening more often lately to tenants who pay early. The bank couldn't tell me when the hold would be lifted. They couldn't transfer me to a supervisor. They couldn't do anything except read from a script. I finally got my account back after 4 days. No apology. No explanation. Just a generic email saying "we've resolved the issue." Has anyone else in Nashville dealt with this? I'm tired of algorithms making decisions about my money with no human oversight.