My health insurance denied my MRI using AI — my doctor had to fight for 6 weeks to overturn it

This happened to me last Wednesday October around 4:00 PM. I was at the Whole Foods on Peachtree Street in Boston, right by the behind the high school area. I remember because I had just grabbed coffe

This happened to me last Wednesday October around 4:00 PM. I was at the Whole Foods on Peachtree Street in Boston, right by the behind the high school area. I remember because I had just grabbed coffee from the Starbucks across the street — my receipt says 4:00 PM exactly. I pulled out my phone to check my bank account while waiting in the checkout line. That's when I saw it. A notification that stopped me cold. My account was frozen. No warning. No explanation. Just a message saying "suspicious activity detected." The cashier was waiting for me to pay. There were 12 people behind me in line. I could feel them getting impatient. my mom was standing behind me and could see I was panicking. I tried to use my card. Declined. I tried another card. Declined. I ended up having to call my mom to spot me 66 dollars for my groceries. So embarrassing. When I finally got home 38 minutes later, I spent 12 hours on the phone with their automated system. Every time I asked for a human, the AI said "I understand your frustration" and then transferred me to another bot. I was on hold for 12 hours and 30 minutes total. The reason? I had paid my rent three days early. That's it. I've lived in Boston for 13 years. I've never missed a payment. My credit score is 715. But their algorithm decided that paying early was "suspicious generosity." I called my landlord at the property management company on Peachtree Street. They had no idea why the payment was flagged either. They said this has been happening more often lately to tenants who pay early. The bank couldn't tell me when the hold would be lifted. They couldn't transfer me to a supervisor. They couldn't do anything except read from a script. I finally got my account back after 4 days. No apology. No explanation. Just a generic email saying "we've resolved the issue." Has anyone else in Boston dealt with this? I'm tired of algorithms making decisions about my money with no human oversight.