The facial recognition at my apartment building in Denver locked me out at 11 PM — I slept in my car

This happened to me last Wednesday March around 9:45 AM. I was at the Kroger on Oak Street in Denver, right by the the historic district area. I remember because I had just grabbed coffee from the Sta

This happened to me last Wednesday March around 9:45 AM. I was at the Kroger on Oak Street in Denver, right by the the historic district area. I remember because I had just grabbed coffee from the Starbucks across the street — my receipt says 9:45 AM exactly. I pulled out my phone to check my bank account while waiting in the checkout line. That's when I saw it. A notification that stopped me cold. My account was frozen. No warning. No explanation. Just a message saying "suspicious activity detected." The cashier was waiting for me to pay. There were 5 people behind me in line. I could feel them getting impatient. my coworker was standing behind me and could see I was panicking. I tried to use my card. Declined. I tried another card. Declined. I ended up having to call my coworker to spot me 33 dollars for my groceries. So embarrassing. When I finally got home 10 minutes later, I spent 5 hours on the phone with their automated system. Every time I asked for a human, the AI said "I understand your frustration" and then transferred me to another bot. I was on hold for 5 hours and 45 minutes total. The reason? I had paid my rent three days early. That's it. I've lived in Denver for 16 years. I've never missed a payment. My credit score is 727. But their algorithm decided that paying early was "suspicious generosity." I called my landlord at the property management company on Oak Street. They had no idea why the payment was flagged either. They said this has been happening more often lately to tenants who pay early. The bank couldn't tell me when the hold would be lifted. They couldn't transfer me to a supervisor. They couldn't do anything except read from a script. I finally got my account back after 8 days. No apology. No explanation. Just a generic email saying "we've resolved the issue." Has anyone else in Denver dealt with this? I'm tired of algorithms making decisions about my money with no human oversight.